Taking into account the potential welfare risk, we will be vaccinating puppies, kittens (primary course and first annual booster) and rabbits. Older dogs and older cats can be deferred for 3 months beyond their due date. These will be done at our Four Marks surgery primarily. Please do not call the surgery – we will call you from 14th April to 16th April to book in your pets vaccinations. If you have not heard from us during this time, please email the surgery.
The decision on neutering will be made on a case by case basis as the urgency will depend on a dog or cat's circumstances. If you are already on our waiting list, please do not call the surgery – a member of staff will contact you. If you are thinking of having an animal neutered please email the surgery and a member of staff will call you back. Any cases where it is appropriate will be deferred.
The need for procedures will be guided by clinical judgement and we have guidance on this from our professional bodies. Essentially, we need to consider animal welfare carefully and will be able to do procedures that we cannot reasonably defer for a two-month period. We will be unable to run 'business as usual' and will not be doing elective procedures that do not have a welfare concern over the next two months. If you have a matter that needs dealing with, in the first instance, please contact the surgery via petsapp or email and a member of staff will call you back.
Medicines can be posted with a postage charge or if more urgently required, collected from the surgery, without physical contact with staff. Whenever you attend the surgery, please call from the car park to alert us of your arrival. Where appropriate, restrictions on prescribing medicines without seeing an animal have been temporarily relaxed. Please request your repeat prescription via email or petsapp and a vet will review your request and come back to you if necessary.
We would also like to take this time to advise anyone who does need to visit the practices that we must adhere to the social distancing rules in place, this is to protect the health of clients and our staff. Once you arrive at the practice please call us from your car, a vet and the nurse will collect your pet from your car and transfer them inside to carry out any procedure - once complete we will bring your pet back to your car. Payments can be made phone.
In order to comply with distancing regulations we will also be triaging a lot of cases by petsapp or telephone and consulting remotely where we can.
We encourage our clients to download “petsapp” or email the surgery rather than ringing. This will reduce your call waiting time and keep our phone lines free for emergencies. Petsapp and our emails are monitored regularly throughout the day (8am-7pm).
Please note that many of the things we do will be taking longer and we have constraints on resources with reduced staff, need to ensure the health and welfare of our staff, and careful use of PPE and oxygen.
We are grateful for your consideration and support at this challenging time. We know how worrying it can be and we want to reassure you that we are here for you and your pets.
The RCVS and BVA continue to review the situation and we promise to keep you all updated on these and if there are any guidelines changes.